How do I access the FTW Educators Portal?
If you have already purchased access to the Educators Portal:
Where can I find the DIY drone assembly instructions?
Where can I find information to manually update my drone’s firmware?
The firmware file and guide can be found here.
How do I access the pictures from my Mambo Drone?
How do I pair a remote to my drone?
Follow the Official Parrot Flypad Quick Start Guide.
What other devices can be used as a remote control for the Mambo Drone?
Xbox, Playstation, or any other bluetooth compatible controller. These devices are paired to the Mambo using the same process as described in the Flypad user manual.
How do I care for my Mambo LiPo battery?
Drone won’t fly or take off?
Motors/Propeller not spinning
Drone Will Not Connect to the Parrot Freeflight Mini app
Is the battery attached correctly?
Is the battery charged?
Is Bluetooth enabled?
Is your smart device paired to any other device?
Does your device support bluetooth connectivity?
Does your drone require an update?
Do you have any errors that show up on the piloting screen? (Navigate to Errors section)
Restart the drone by completely removing the battery for at least 30 seconds.
Close and exit the Parrot Freeflight Mini app and reopen it.
Place a freshly charged battery into the drone.
If your drone still will not pair to your remote, email our support team at email@example.com with the subject titled “drone will not pair”.
Drone will not pair in FTWCode
What type of device are you using?
FTWCode is currently not compatible with iOS devices. This includes iPads and iPhones.
Make sure your device is Bluetooth compatible.
Check that Bluetooth is enabled.
The FTWCode platform must be accessed using the Google Chrome browser.
Refresh the page
Check that the battery is charged and connected properly.
Drone name follows FTWCode guidelines:
FTWCode will only recognise drones that follow the prefix “Mambo_” or “FTW_”. If the drone’s name was changed to something else that does not contain one of the two appropriate prefixes, the drone must be renamed to include either “Mambo_” or “FTW_”.
Do you have an issue that is not stated in this document?
Send an email to firstname.lastname@example.org with the title “Troubleshooting issue not listed” and state the issue you are experiencing. Please include pictures, screenshots, or any other detailed information that you can provide.